Shipping & Returns Policy

At XForcePC, we are committed to delivering your custom-built gaming systems and computer hardware quickly and safely. Please review our shipping and returns policies below.

Shipping Policy

Shipping Methods & Delivery Times

  • Standard Ground Shipping: 5-7 business days

Processing Times

  • Custom-Built Systems: Usually 2-3 business days build time + shipping time
  • In-Stock Accessories: 1-2 business days processing + shipping time

Carriers & Tracking

We mostly ship via FedEx, but will also use UPS, and USPS depending on your location and selected shipping method. All orders include:

  • Tracking number provided via email
  • Signature required for orders $1,000+
  • Fully insured packages
  • Professional packaging with anti-static materials

Shipping Costs

Shipping costs are calculated at checkout based on package weight, dimensions, and destination.

Returns & Exchanges Policy

30-Day Return Window

We want you to be completely satisfied with your purchase. You may return most items within 30 days of delivery for a refund or exchange, subject to the conditions below.

Return Requirements

  • Items must be in original condition with all original packaging, accessories, and documentation
  • RMA number required – contact customer service at xforcesales@gmail.com or 855-262-9941
  • RMA number is valid for 15 days from issue date
  • 15% restocking fee applies to custom-built systems
  • No restocking fee for accessories in original, unopened condition
  • Customer is responsible for return shipping costs (trackable method required)

How to Return an Item

  1. Contact Customer Service: Email xforcesales@gmail.com or call 855-262-9941 to request an RMA number
  2. Receive RMA Number: We will provide you with an RMA number and return shipping instructions (valid 15 days)
  3. Package Item Securely: Use original packaging and include RMA number on the outside of the box
  4. Ship via Trackable Method: Use UPS or FedExwith tracking and insurance
  5. Receive Refund: Once we receive and inspect your return, we will process your refund within 5-7 business days

Returnable Items

  • Unopened accessories and peripherals
  • Custom-built systems (15% restocking fee)
  • Computer components in original packaging
  • Monitors and displays (unopened)
  • Flight simulation hardware (15% restocking fee if opened)

Non-Returnable Items

  • Opened software licenses
  • Used peripherals (keyboards, mice, headsets)
  • Consumable items (thermal paste, cleaning supplies)
  • Items damaged by customer misuse
  • Items returned without RMA number

Warranty & Support

Manufacturer Warranties

All third-party products (yokes, pedals, throttles, monitors, etc) sold by XForcePC are covered by the manufacturer’s warranty. Warranty periods vary by manufacturer and product type (typically 1-3 years for components). Please refer to the manufacturer’s documentation included with your purchase.

Computers have a one-year parts and labor warranty. Support after one year is available at an additional charge. Support for third party products (downloadable planes, plugins, scenery, third-party programs, peripherals purchased elsewhere) are not covered by the PC warranty and support for such products is not “free”.

Technical Support

Our technical support team is available to assist you with:

  • Hardware troubleshooting and diagnostics
  • Software configuration assistance
  • Warranty claim processing
  • General questions about your system

Contact Support:
Email: xforcesales@gmail.com
Phone: 855-262-9941
Hours: Monday-Friday, 9 AM – 6 PM EST

DOA (Dead on Arrival) Policy

If your product arrives defective or non-functional, please contact us within 7 days of delivery. We will provide a means of resolving the issue, swiftly

Frequently Asked Questions

Custom-built gaming systems typically take 2-3 business days to build and test, plus shipping time. We thoroughly test every system to ensure optimal performance before shipping. Rush builds may be available for an additional fee – contact customer service for details.

All packages are fully insured and professionally packed. If your order arrives damaged, please do not refuse the shipment. Instead, note the damage on the delivery receipt, take photos, and contact us immediately at xforcesales@gmail.com or 855-262-9941.

Orders can be cancelled as long as they have not shipped. Once shipped, an RMA will be needed.

At this time, we only ship within the United States. We do not ship to PO Boxes. We do not do international shipping.

If you receive an incorrect item, please contact us within 7 days of delivery. We will rectify the issue, immediately.

Once your order ships, you will receive a tracking number via email. You can track your shipment directly through the carrier’s website (FedEx, UPS, or USPS). If you have not received tracking information within the expected processing timeframe, please contact customer service.

Questions About Shipping or Returns?

Our customer service team is here to help!

xforcesales@gmail.com | 855-262-9941

Monday-Friday, 9 AM – 6 PM EST

X force PC
1108 Atlas Road, Columbia, SC 29209
Email: xforcesales@gmail.com | Phone: 855-262-9941

Policy Last Updated: October 1, 2025