Privacy Policy & Terms of Service
Last Updated: October 1, 2025
At X force PC, we are committed to protecting your privacy and ensuring transparency in how we handle your information. This document outlines our privacy practices and terms of service.
Personal Information
When you visit X force PC or make a purchase, we collect:
- Contact Information: Name, email address, phone number, billing and shipping addresses
- Account Information: Username, password (encrypted), account preferences
- Payment Information: Credit card details (processed securely through PCI-compliant payment processors), billing address
- Order Information: Purchase history, product preferences, shipping details
Technical Information
We automatically collect certain technical data:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on site, click patterns, search queries
- Cookies: Session cookies, preference cookies, analytics cookies (see Cookie Policy section)
Communications
- Support tickets and customer service interactions
- Product reviews and testimonials
- Marketing preferences and email subscriptions
Order Fulfillment
- Processing and shipping your orders
- Sending order confirmations and shipping notifications
- Managing returns, exchanges, and warranties
- Providing customer support
Account Management
- Creating and maintaining your customer account
- Personalizing your shopping experience
- Remembering your preferences and settings
Marketing Communications (with your consent)
- Sending promotional emails about new products and special offers
- Providing updates about X-Plane software and gaming systems
- Conducting customer surveys and feedback requests
- Opt-Out: You can unsubscribe from marketing emails at any time using the link in any promotional email or by contacting privacy@xforcepc.com
Business Operations
- Fraud prevention and security monitoring
- Analytics and website optimization
- Compliance with legal obligations
- Improving our products and services
We DO NOT sell your personal information to third parties. We share information only as necessary for business operations:
Service Providers
- Shipping Carriers: UPS, FedEx, USPS receive shipping addresses to deliver your orders
- Payment Processors: Secure payment gateways process transactions (we do not store full credit card numbers)
- Email Service Providers: For sending order confirmations and marketing emails (if opted in)
Business Partners
- Laminar Research: As official X-Plane logistics partner since 1999, we share order information for product fulfillment
- Manufacturers: Hardware manufacturers for warranty registration and support
Analytics Services
- Google Analytics: Website traffic analysis (anonymized data)
- Facebook Pixel: Ad performance tracking (you can opt out via browser settings)
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights and safety.
European Union (GDPR)
If you are in the EU, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate information
- Erasure: Request deletion of your data (“right to be forgotten”)
- Data Portability: Receive your data in a machine-readable format
- Objection: Object to processing for marketing purposes
- Restriction: Request limited processing of your data
California (CCPA)
California residents have the right to:
- Know what personal information we collect and how it is used
- Request deletion of personal information
- Opt-out of the sale of personal information (we do not sell data)
- Non-discrimination for exercising privacy rights
How to Exercise Your Rights
Contact us at privacy@xforcepc.com or call 855-262-9941. We will respond within 30 days.
Security Measures
- SSL Encryption: All data transmission is encrypted using industry-standard SSL/TLS protocols
- PCI DSS Compliance: Payment processing meets Payment Card Industry Data Security Standards
- Secure Servers: Data stored on secured servers with restricted access
- Regular Audits: Periodic security assessments and vulnerability testing
- Employee Training: Staff trained on data protection best practices
Data Retention
- Order Records: Retained for 7 years for tax and warranty purposes
- Account Information: Retained while account is active plus 3 years
- Marketing Data: Deleted upon unsubscribe request
Note: While we implement robust security measures, no system is 100% secure. We continuously monitor and update our security practices.
Types of Cookies We Use
- Essential Cookies: Required for website functionality (shopping cart, login sessions)
- Performance Cookies: Track site usage to improve performance (Google Analytics)
- Functionality Cookies: Remember your preferences (language, region)
- Advertising Cookies: Track ad campaign effectiveness (can be disabled)
Managing Cookies
You can control cookies through your browser settings:
- Block all cookies (may impact site functionality)
- Delete existing cookies
- Allow cookies only from trusted sites
For Google Analytics opt-out: Download Google Analytics Opt-out Browser Add-on
Acceptance of Terms
By accessing or using xforcepc.com, you agree to these Terms of Service. If you do not agree, please do not use our website.
Purchase Terms
- Pricing: All prices in USD. Prices subject to change without notice. Price at time of order confirmation applies.
- Payment: We accept major credit cards and PayPal. Payment processed at time of order.
- Order Acceptance: We reserve the right to refuse or cancel orders for any reason (pricing errors, product availability, suspected fraud).
- Shipping: Delivery timeframes are estimates. X force PC is not liable for carrier delays.
Returns and Refunds
- Return Window: 30 days from delivery date for most products
- Condition: Items must be unused, in original packaging with all accessories
- Restocking Fee: May apply for opened computer systems (15%)
- Non-Returnable: Custom-built systems, software licenses (unless defective)
- Refund Processing: 5-10 business days after receiving returned item
Warranties
- Products covered by manufacturer warranties (terms vary by product)
- Extended warranties available for purchase at checkout
- Warranty claims processed through manufacturer or X force PC support
User Accounts
- You are responsible for maintaining account security
- One account per person/business
- Accounts may be suspended for fraudulent activity or terms violations
Website Content
- Copyright: All content on xforcepc.com is owned by X force PC (Digital Edge) or licensed to us
- Trademarks: “X force PC” and our logos are registered trademarks
- Restrictions: You may not reproduce, distribute, or create derivative works without written permission
Product Images and Descriptions
- Product images are for illustration purposes; actual products may vary slightly
- Manufacturer trademarks and logos belong to their respective owners
User-Generated Content
- By submitting reviews or testimonials, you grant us a non-exclusive license to use your content
- We reserve the right to remove inappropriate content
To the fullest extent permitted by law:
- X force PC is not liable for indirect, incidental, or consequential damages
- Our liability is limited to the purchase price of the product in question
- We are not responsible for data loss, business interruption, or lost profits
- Third-party product warranties supersede our representations
Exceptions: This limitation does not apply where prohibited by law or for gross negligence.
X force PC does not knowingly collect information from children under 13. Our website and products are intended for ages 13+.
If you believe a child under 13 has provided us with personal information, contact us immediately at privacy@xforcepc.com and we will delete it.
X force PC operates from the United States. If you access our website from outside the US:
- Your information will be transferred to and processed in the United States
- US data protection laws may differ from your country
- By using our site, you consent to this data transfer
EU Users: We comply with GDPR for EU customers. Data transfers use standard contractual clauses approved by the European Commission.
We may update this Privacy Policy and Terms of Service periodically. Changes will be posted on this page with an updated “Last Updated” date.
- Material Changes: We will notify you via email (if you have an account) or prominent website notice
- Continued Use: Your continued use of the website after changes constitutes acceptance
- Version History: Previous versions available upon request
For questions about this Privacy Policy, Terms of Service, or to exercise your privacy rights:
X force PC (Digital Edge)
1108 Atlas Road
Columbia, SC 29209
Email:
General Inquiries: xforcesales@gmail.com
Privacy Matters: privacy@xforcepc.com
Phone: 855-262-9941
Monday-Friday, 9 AM – 6 PM EST
Response Time: We aim to respond to all inquiries within 48 hours (business days).
Quick Navigation
- → Information We Collect
- → How We Use Your Information
- → Third-Party Sharing
- → Your Privacy Rights (GDPR/CCPA)
- → Data Security
- → Cookies & Tracking
- → Terms of Service
- → Intellectual Property
- → Limitation of Liability
- → Children’s Privacy
- → International Users
- → Policy Updates
- → Contact Information
Key Highlights
- SSL Encrypted Transactions
- PCI DSS Compliant Payments
- GDPR & CCPA Compliant
- No Selling of Personal Data
- 30-Day Return Policy
- 7-Year Order Record Retention
- Right to Access & Delete Data
- Easy Marketing Opt-Out
Questions?
Email: privacy@xforcepc.com
Phone: 855-262-9941
Official X-Plane Logistics Partner Since 1999
